Terms of Service

1. Introduction

Welcome to The Piano Laboratory, LLC. These Terms of Service (“Terms”) govern your use of our website, thepianolaboratory.com (“Site”), and purchase of any product. By accessing or using the Site, or purchasing our products you agree to comply with and be bound by these Terms. Please read them carefully before using this Site or making a purchase. If you do not agree to the Terms, we kindly ask that you do not use our Site.

2. Use of Website

By using our Site or purchasing our materials, you confirm that:

  • You are at least 18 years old or the legal age of majority in your jurisdiction.

  • The information you provide to us is accurate and up-to-date.

  • You will use our Site and products only for lawful purposes and in a manner consistent with all applicable laws and regulations.

3. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, videos, product designs, and downloadable materials, is the intellectual property of The Piano Laboratory LLC or our licensors and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or create derivative works of any content without written permission. You may not use our trademarks, logos, or branding without authorization.

4. Purchase Terms and Payment

When you purchase a product from our Site, you agree to provide accurate payment and billing information. We use third-party payment processors to handle transactions. When you purchase a product, you agree to their terms and privacy practices. We do not store your payment information.

Prices are subject to change at any time without notice. All sales are considered final unles otherwise stated in our Refund Policy. We reserve the right to accept or reject orders for any reason including product availability, errors in pricing or product descriptions, or suspected fraudulent activity.

5. Shipping and Delivery

We will process and ship your order to the address provided by you during checkout. Shipping times and cost vary by location and shipping method. Shipping times and methods will be provided during checkout. We are not responsible for any delays, damages, or lost packages caused by third-party carriers.

6. Digital Products

Purchase of a digital product grants you a non-exclusive, non-transferable, singe-user lisence for personal or educational use only. You may not reproduce, upload, share, sell, or distribute digital products to others, including uploading them to public websites or shared drives.

7. Refunds Returns and Cancellations

We offer returns and refunds for eligible products in accordance with our Return and Refund Policy. To initiate a return, please contact us within 60 days of receiving your order. Returned items must be in their original condition, unused, and with all original packaging. Refunds will be processed to your original payment method within 7 days of receiving the returned item. The time it takes for the credit to appear on your account may vary depending on your bank or credit card issuer.

8. Third Party Links and Integration

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for their content, policies, or practices, and access to them is at your own risk. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third party website or service.

9. Privacy and Data Protection

We are committed to protecting your personal information and using it only in ways that support the operation of our Site and services. By using our Site, you agree that we may collect and process data such as your name, contact details, and purchase information for purposes including order fulfillment, customer support, and site improvement. We do not sell your data and share it only with trusted service providers who assist in delivering our services and are obligated to safeguard your information. While we implement reasonable security measures to protect your data, no system is completely secure, and you acknowledge that you provide information at your own risk.

10. Disclaimer

Our products and services are provided “as is” and “as available”. We make no warranties, express or implied.

While we strive to ensure the accuracy and usefulness of our products and content, we make no guarantees that our products or content on our Site will meet your needs, achieve specific learning outcomes, or be free from errors.

11. Limitation of Liability

To the maximum extent permitted by law, The Piano Laboratory LLC and its owners, employees, affliates, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our Site or purchase of any products, or any other claim related in any way to your use of our Site.

12. Indemnification

You agree to indemnify and hold harmless The Piano Laboratory LLC, its owners, employee, affiliates, and agents from any claims, damages, losses, costs, or expenses arising from or related to your use of the Site, purchase of our products, or your violation of these Terms

13. Changes to Terms

We reserve the right to change these Terms at any time. Any changes will be effective immediately upon posting on the Site and a revised “Last Updated” date will be posted. By continuing to use our Site you are accepting the updated Terms.

14. Termination

We reserve the right to suspend or terminate your access to our website, services, or any purchased digital materials at our sole discretion, without prior notice, if we believe you have violated these Terms or engaged in any unauthorized or unlawful activity. Upon termination, your right to use our Site will immediately cease. You remain responsible for any outstanding obligations or fees incurred prior to termination.

15. Governing Laws and Juristiction

These Terms are governed by and will be interpreted with the laws of the United States of America, without regard to its conflict of law principles. By using our site and purchasing our materials, you agree that any disputes, claims, or legal actions arising from or related to these Terms shall be brought exclusively in the courts of in Atlantic County, New Jersey, and you consent to the jursdiction and venue of those courts.

16. Contact Information

If you have any questions or concerns about these Terms, please contact us at thepianolaboratory@gmail.com.

Last updated: December 2, 2025